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| Shop By Cubic Zirconia |
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• 30 Day Money Back Guarantee
• How to Place an Order
• Payment Options
• Refund Processing
• How to Care for Cubic Zirconia Jewelry
30 Day Money Back Guarantee
CubicCollection.com’s jewelry should meet or exceed your expectations. However, if you are not completely satisfied, we are pleased to offer a thirty (30) day return policy on all purchases.
At CubicCollection.com no purchase is complete until you are satisfied. We are confident that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of ship to date for the full purchase price minus shipping and handling fees.
Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Please include its proper documentation and return in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable).
How to Place an Order
To place an order through the CubicCollection.com website, follow these simple steps:
- Click the "Add One To Cart" button on the pages displaying the products you want to purchase.
- Adjust quantity if necessary on the Shopping Cart page, then click "Update" to view the modified total.
- If you are not logged in, the next page will ask you to log in or use the form to create your account.
- Enter your billing and shipping information on the Checkout page. If you've entered this information on another occasion, confirm that it's correct and make any necessary changes by either entering new information or visiting the "My Account" page prior to continuing. Then press the "Continue" button.
- Review your order and select your shipping method, then click the "Continue" button.
- Finally, review the order total and enter your credit card information. When you're satisfied that everything is correct, click the "Place Order" button. You will receive your order confirmation page after your credit card is confirmed. Your order is now complete.
- You may check the status of your order by returning to CubicCollection.com and visiting the "My Account" page, and clicking on the "View Your Order History" link.
You can place your order, check the status of your order or review a past order, and get answers to any questions you may have about CubicCollection.com or our products by calling and leaving a message at (888) 920-1211.
Payment Options
CubicCollection.com offers customers several credit card payment options.
We accept ONLY Visa, MasterCard, American Express and Discover.
You must provide us with a working phone number in order for us to contact you to confirm your order and in case of problems with your order.
Your browser and CubicCollection.com's secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from CubicCollection.com, simply notify your credit card provider in accordance with its reporting rules and procedures.
Refund Processing
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 7 to 10 business days to process upon receipt of the item.
Again, please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives at 1(888)920-1211.
Damaged or Defective Items
At CubicCollection.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please call us at 1-888-920-1211 with your order number ready and a customer service representative will be happy to help you!
How to Care for Cubic Zirconia Jewelry
To keep your CubicCollection.com jewelry looking its best, please refer to these simple care tips:
Tip 1 – Remove jewelry before doing any task that involves chemicals such as chlorine.
Tip 2 - Clean your jewelry periodically. This will help ensure its fine appearance and will help it last. To clean, use warm soapy water (non-detergent soap) to soak your jewelry and then bring back the shine with a jewelry polishing cloth.
Tip 3 - Use a soft brush to help remove dirt on the prongs of larger gem jewelry.
Tip 4 - Use plain alcohol or vodka to help reduce greasy film on diamond jewelry prior to any other cleaning done.
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